To receive certain communications from us, such as responses to user inquiries, you will be required to submit your email address to us. You may also provide your email address to us in order to receive security updates and news, even if you do not sign up for an account or make a purchase. Any non-service related email you receive from us will include an unsubscribe link that will allow you to opt-out of receiving future emails. It may be necessary to send you Service-related announcements. For example, if the Service is temporarily suspended for maintenance, we may send users an email. You may not opt-out of Service-related emails which are not promotional in nature.
The Service may allow you to post or submit comments or other information, such as in response to our blog content (https://www.wordpromise.com/blog) (“User Content”). We may use User Content to improve the Service, and we may save User Content or other content you post indefinitely.
If you purchase our site cleaning service, we may download portions of your site to secure servers to analyse and clean the site. As part of the site cleaning service, we also require access to your database, access to your site control panel, and server credentials to log into your site. The server credentials are transmitted via an encrypted page. We may also retain a backup of portions of your website for a limited amount of time after the cleaning for quality assurance purposes.
Similar to other websites, we may collect some information automatically from you. This collection may include, but is not limited to: your domain name and host for Internet access, the Internet address of the site from which you came, the date and time of your access, your computer’s IP address and information about its operating system, browser, and host, the date and time you access the Service and the pages you visit. We collect this non-identifying information to help diagnose problems and to administer the Service. We also use it to help identify you and to gather broad demographic information. We may automatically collect information using various mechanisms, including but not limited to cookies and pixels.
WordPromise may collect statistics about the behaviour of visitors to its websites. We may display this information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described below.
We will retain your information indefinitely, or as long as legally required or allowed. We may dispose of any information in our discretion without notice, subject to applicable law. We do not undertake any retention obligations through this statement.
We may disclose your information, including personal information, to any affiliated entity or organization, business partner, and to agents and service providers to help us operate the Service, improve our business or the Service, and to provide services to us. These third parties may include customer service providers, business or sales service providers, or providers that provide support for the Service.
If we should ever file for bankruptcy or engage in a business transition such as a merger with another company, or if we purchase, sell, or reorganize all or part of our business or assets, we may disclose your information, including personal information, User Content, and user data or information, to prospective or actual purchasers in connection with one of these transactions.
Due to the complexity and open nature of the Internet, no transmission of data over the Internet can be 100% secure. There is always a risk that information collected by and/or displayed on the Service may be compromised or accessed, notwithstanding the steps we take to secure your information. For example, a third party may unlawfully intercept or access transmissions or private communications, or other users of the Service may abuse or misuse your personal information. Accordingly, you agree that you are providing such information at your own risk.
Keeping your information secure is of great concern to us. We exercise care in facilitating the transmission of information between your device or computer and our servers (or the third-party servers that operate and store information for the Service). Any personally identifiable information collected by the Service is stored in operating environments that are not available to the public. While we have mechanisms in place to safeguard your personal information after we receive it, no transmission of data over the Internet can be 100% secure.
Our servers and offices are located in the United States & India, so your information may be transferred to, stored, or processed in the United States or India. While the data protection, privacy, and other laws of the United States & India might not be as comprehensive as those in your country, we take many steps to protect your privacy, including offering a data processing agreement for European Union (“EU”) customers.
To comply with EU General Data Protection Regulation (“GDPR”), our EU customers must sign our Data Processing Agreement (“DPA”) and the Standard Contractual Clauses to establish the respective responsibilities between our customer (as the data controller) and us (as the data processor).
You may access, update, or delete your personal information by contacting us at firstname.lastname@example.org or write us at PO Box 2761, Crystal River, FL 34423. We will make reasonable efforts to resolve requests to correct inaccurate information except where the request is unreasonable, requires disproportionate technical effort or expense, jeopardizes the privacy of others, or would be impractical.