GDPR policy.

The General Data Protection Regulation (GDPR) is a European Union (EU) regulation, which establishes a new framework for handling and processing of personal data of EU residents. Any business processing personal data (collecting, recording, storing, using, etc) of EU residents are likely to be affected by the GDPR. The regulation comes into effect on May 25, 2018.

Contact forms and Checkout

Any information that you enter into the contact form is collected to allow us to contact you in response to your contact form entry. Any information that you enter into the checkout form is collected to allow us to process your order and to contact you in response to your order.

Live chat panel

Any information that you enter into the chat window is collected to allow us to communicate with you as you have initiated the request in the live chat system.

Mailing list signup forms

Any information that you enter into the mailing list signup form is collected to allow us to add you to our mailing list as you have shown your interest by submitting this form.

Cookies

We use cookies for analysing trends, site administration, tracking user movement, and gathering demographic information from our base as a whole. Some cookies remain on your computer until you delete them. Others, like session ID cookies, expire when you close your browser. You may set your browser setting to attempt to reject cookies, and you may still use the Service; however, certain features of the Service may not be available if your browser does not accept cookies.

Data Sharing

We do not share your data with any third-party entity, services or individuals directly. We only share data for the purposes of our own access.

Information Retention

We store account information indefinitely to keep accurate records of any data we are obliged to keep for administrative, legal, or security purposes.

Any information that you enter into the contact form is collected to allow us to contact you in response to your contact form entry. Any information that you enter into the checkout form is collected to allow us to process your order and to contact you in response to your order. Any information that you enter into the mailing list signup form is collected to allow us to add you to our mailing list as you have shown your interest by submitting this form.

Additionally, this information is stored in our website backups on Cloud for no longer than 90 days.

User Data Rights

For the citizen of the EU/EEA who have an account on this site, or have left comments, can request to receive an exported file of the personal data WordPromise hold, including any data entered by the user. User can also request that we erase any personal data we hold about the user. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For the citizen of the EU/EEA who have or have had a website maintenance plan with us, can request to receive an exported file of the personal data we hold, including any data entered by the user. User can also request that we erase any personal data we hold about the user. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

‘Data Rectification’ requests

The GDPR includes a right for individuals to have inaccurate personal data rectified, or completed if it is incomplete. End-users and agencies in WordPromise can rectify any errors in their personal data by editing their profiles.

Data Protection

All data including personal data and transactional information are encrypted at transit and at rest in the system. We use two factor authentication in systems where we store any sensitive data such as passwords. This helps us to protect your information from unauthorized access by requiring more than just a username and password to access that information.

Data breach preventive procedures

We use third party services to monitor unauthorized access and share with us any known system breaches. Additionally, if, at any point, we get information of a data breach, we immediately contact all affected parties and also take immediate remedial action in accordance with the rules and regulations of the authority having jurisdiction.

Support

I have questions, how do I get in touch?

Please feel free to reach out to WordPromise Support for any questions about GDPR. We’d be happy to clarify any doubt.