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38 questions across 10 topics
A subscription-based service, available 24/7/365, that provides security and performance audits, assistance and fixes for WordPress-related issues.
Peace of mind with an expert available any time, less stress, and more time to focus on your business.
WordPress security audits, website speed optimization, theme maintenance, plugin upgrades, WordPress development, database management, website evaluation and administrative updates.
Our auditors are actual WordPress developers; we have a high rate of returning clients; premium plugins are included; you can manage multiple websites from one dashboard; the WordPromise plugin gives direct access to stats and reports; and we offer agency partnership programs.
End-to-end support for WordPress websites, including speed optimization, plugin, theme and core updates, website edits, hosting issues and more.
A thorough inspection of your server configuration, database, WordPress files, themes and plugins.
We respond immediately via live chat or plugin tickets. 95% of issues are resolved within 12 hours; the remaining 5% within 24–48 hours depending on complexity. If a complex issue will take longer than 48 hours, we let you know.
Yes. Send your project details to info@wordpromise.com and we’ll provide an estimate before any work begins.
Support is handled mainly by email and the ticketing dashboard. We use phone support for urgent situations.
Automated tools and a dedicated team monitor your website around the clock, and sites are pinged daily.
With new malicious scripts and ever-changing technology, no one can guarantee a website will never be compromised. We do secure your site against all known holes and leaks.
Scheduled backups, strong password enforcement, real-time monitoring, file and database protection, two-factor authentication, brute-force protection, daily malware scans, SSL set-up, 404 detection, file change detection, core inspection, IP and host banning, comment spam filtering, plugin and theme scans and user security checks. We partner with Kadence Security Pro and WPMU DEV.
Our team scans your site, removes malware, identifies the vulnerable themes or plugins, and hardens your website against future attacks.
You receive a comprehensive monthly report of your website’s vulnerabilities and fixes, including every task performed during the audit.
We don’t recommend one-time audits. Website security is an ongoing process that needs frequent monitoring.
Our computers are behind a secured firewall and safe for maintenance activities. Security is our utmost priority.
Through manual optimization and premium licensed plugins: cache management, compression, image optimization, minified JavaScript and CSS, render-blocking fixes, browser caching, mobile optimization, combined requests, lazy loading, critical CSS and CDN support. Hummingbird Pro and WP Smush Pro are included in our plans.
We don’t recommend it. Sites slow down again over time without continuous optimization, so we focus on long-term service.
Our base package includes all the security, speed and upgrade items. Add-on services are available, and promo codes are offered for agencies and partners.
Our work covers inspection, security health reports and fixes for common issues. Major breakdowns that need additional billable hours are discussed with you upfront.
Yes. You’ll receive a welcome email with onboarding details, account information and next steps, and our support team helps with any technical issues.
You can upgrade your plan tenure when your current plan renews. The current tenure must be completed, and you can disable auto-renewal or cancel.
Yes. The minimum plan is 3 months, and you can upgrade to half-yearly or yearly with applicable promo codes.
If you want to discontinue a long-term plan, we’re happy to refund after deducting one month’s fee as applicable. Contact our support team, and see our Terms & Conditions for details.
Content changes (text and pictures), plugin settings, CSS adjustments, adding blog content you supply, adding code snippets and more.
Custom development such as coding new plugins, customizing core files, building plugins or themes, updating custom code, graphic design, landing pages from a PSD, or building a subdomain site. We’re happy to estimate that work.
Your website is checked daily for available upgrades. Advanced and custom plugins go through in-depth validation for compatibility.
Monitoring runs daily in real time. Our experts are notified automatically when issues occur and address them as soon as possible.
Yes. We recommend hosting providers that match your needs and speed goals, and help with the migration.
We work with any website, wherever it’s hosted. WordPress-specific hosting is recommended for the best speed scores, as shared hosting can limit performance.
No. We don’t move website hosting as part of the WordPromise service.
Yes, we manage all WordPress websites regardless of hosting platform. Some hosting partners may need an add-on alongside the base package.
Our core team is based in the US and India, with some team members working remotely. We cover multiple time zones and handle urgent concerns immediately.
Absolutely. Our team communicates professionally and effectively in English.
No. All security audits and maintenance activities are performed by WordPromise team members only.
Credentials are stored in encrypted form, and only authorized auditors using two-factor authentication can access them. We enforce a stringent data policy and never share private data.
We always take a backup before any scheduled activity, so all our work is backed by a data backup strategy.
Kadence Security Pro for security, and Autoptimize, Hummingbird Pro, WP Smush Pro and other industry-leading tools for speed optimization.
Partner with WordPromise today — upgrades, security, performance and edits handled by a dedicated team, while you focus on your business.
